Privacy Policy

1. Introduction

Genesis Electrical Services ("we," "our," or "us") is committed to protecting the privacy of our customers, team members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile application located at app.genesis-electric.net (the "Platform").

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address provided when you request our services or create an account.
• Service Information: Details about electrical services requested, job locations, estimates, invoices, and payment records.
• Account Information: Login credentials and profile information for the customer portal and team member app.
• Communication Data: SMS messages, email correspondence, and notification preferences.
• Usage Data: Information about how you interact with our Platform, including time tracking data for team members.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electrical services
• Send service-related notifications including estimates, invoices, job updates, and portal access links via SMS and email
• Process payments and maintain billing records
• Schedule and manage jobs and team assignments
• Communicate with you about your account and our services
• Comply with legal obligations

4. SMS/Text Messaging

By providing your phone number, you consent to receive service-related SMS text messages from Genesis Electrical Services. These messages may include customer portal access links, invoice notifications, estimate updates, job scheduling information, and other service-related communications.

• Message frequency varies based on your service activity
• Message and data rates may apply
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at (941) 716-9298
• We will not share your phone number with third parties for marketing purposes

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (e.g., payment processing via Stripe, SMS delivery via Twilio) under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Protection: To protect the rights, property, or safety of Genesis Electrical Services, our customers, or others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure server infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Service records and invoices may be retained for up to seven years for tax and legal compliance purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS notifications by replying STOP
• Request a copy of your data

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.